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IAM Support Specialist

  • Location: Chicago
  • Salary: Competitive
  • Job type: Permanent
  • Job reference: JF/167176
  • Sector: Cyber Security / Resilience
Job Description

IAM Support Specialist – Identity and Access Management, Troubleshoot, Administration, Chicago, USA

Our leading financial services client is requiring an IAM specialist to assist with supporting its internal identity and access management function. We are seeking a multifaceted information security leader who can perform the fundamental roles of an IAM production specialist which includes but is not limited to: supporting the IAM production environment, possessing a solid understanding of network protocols, ability to utilize various monitoring tools (ie. Sitescope, Netcool, Tivoli), and the ability to implement automation tools and concepts into the company. This role will be a functional member of the IAM support team, and will serve as a reference point for providing guidance in various IAM related issues that arise within the company. The position will be to take production ownership of 20/30 applications.  

Main responsibilities;

  • Serve as a technical resource who assists in the company’s fundamental IAM development

  • Provide support in areas such as Sailpoint, Siteminder, Ping Access, and Ping Identity Federation

  • Communicate high-level knowledge of WinTel, UNIX, and Linux with high level executives within the company

  • Support IAM production efforts with ITSM solutions (ie. Incident Management, Change Management, and Problem Management)

  • Work in both individual and team environments


  • Bachelor’s degree, specialized training or equivalent work experience

  • 5+ years of experience working with Siteminder including CA Directory server or R12

  • 2+ years of PKI support experience

  • 5+ years of hands on experience providing L1, L2, and L3 technical production support with the capacity to quickly resolve unforeseen issues

  • Familiarity with both Windows and Unix environments

  • Solid understanding of forecasting analytics concepts

  • Experienced with fine tuning Siteminder issues by utilizing various web servers tools on both Windows and Unix environments

  • Experience writing scripts using Java, Shell, or Perl

Position is based in Chicago and relocation assistance is offered.

Successful candidates will have the ability to work autonomously and be able to bridge the gap between deep technical knowledge and identity and access management initiatives across the company in order to influence strategy and IAM production. If you are interested in the opportunity please respond via this advertisement or email Jordan Fitzpatrick on

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